Ordering Information

Thank you for stopping by!

You may want to print this page for contact and other information.

We'll be happy to answer any questions you may have before you make a purchase. Because software can be so easily duplicated, please consider all sales "final".

Embroidery designs are sent by email within 24 hours of confirmation of the payment. Designs are often mailed more quickly and we will post a notice when we know that we will not be able to meet this turn around time (like when we must travel).

PayPal sends us a transaction notice with the email and telephone number that you have on file with them. We send the order to that email address. Most of the time when designs do not arrive on time, it is because a spam filter is blocking the receipt or you have listed a different email in PayPal. If you are asked to type in your email when making the payment PLEASE verify that it is correct or we have no way to send your order to you.

We usually complete all orders and correspondence in the evening hours - Eastern US Time.

If you have not received an email within 24 hours of placing your order, please send a note to the address below. In almost all cases, we have already sent your order and it has been filtered out by a spam filter or some other problem on your end. We won't know that there is a problem, however, unless you contact us.

Zipped Files

We send our designs to you in zipped files. If you aren't familiar with zipped files, please check here for information on how to use them. Please note that you cannot use embroidery software to unzip the files - you will not get the instructions and/or patterns that way.

If you need step by step instructions for using WinZip, please click here.

Transferring files to a USB

You should contact your machine dealer for the steps to use with your specific machine. If you just need some general instructions, please click here.

Finding the right files for your embroidery machine

When you look at file names on your computer, you should see a "first name", a period and then a "last name". It would look something like this: Snowflake01.pes or Snowflake01.hus. If you don't see the "last name", click here to fix your computer.

Some additional notes about delivery of designs:

Designs are sent by email as soon as PayPal notifies us that the transaction is completed.
The email will include a zipped file with your order.
Please make sure that you can receive email from the address listed below.
Zipped files may be large because we include color sheets and instructions with our designs so please be prepared for large files.
If you have ever had trouble receiving emailed Internet orders, please let us know and provide us with an alternate address so we can reach you! AOL and Hotmail accounts are the poorest type of email for receiving orders - they often do not deliver the mail and do not give you an error message (or let us know that the mail has not been delevered).
On rare occasions, PayPal does not send us a notice that a payment has been made. We are now aware of this problem and therefore login and check our account with PayPal frequently throughout the day. Although that may slow down our response, it has never taken us more than 24 to deliver a regular order.
If you don't get a receipt from PayPal immediately after your purchase, you may have typed your email address incorrectly. Please login to PayPal and confirm that your order is correct (or send us an email with the correct information). If we don't have a correct email address, we have no way of sending your designs or contacting you!.

Don't want to use PayPal?

Using PayPal means that we never see your personal credit card information and you don't have to worry about whether we store that information in a PCI compliant manner (as mandated by law). If you choose not to use PayPal, we can take payments in one of two other ways:

Checks

We would be happy to receive payment by check or money order. Please do the following to make it simple for you and for us:

1.	Contact us by email to let us know that you are sending a check or money order (so we can be on the lookout for it)
2.	We need to know what designs you are interested in and what format your machine uses. The easiest way to do this is to shop as though you were going to use PayPal. Put the items you want into the shopping cart. When you have all of the items you want to purchase in the shopping cart - just print out that page. You do not have to proceed to PayPal. This printout will give us all of the information we need to get you the correct designs (machine format, size, etc.) and will show you the total amount.
3.	Somewhere on the printout, please print your email address clearly. Without this, we cannot send your designs or contact you in any way.
4.	Make your check out to "Charming Station"
5.	Place the printout of your order with your check or money in an envelope and address it to:
		307 S. Swarthmore Avenue Ridley Park, PA 19078
6.	We will be happy to send out your order just as soon as your check clears.

New Invoice Service

Since we do not want to be responsible for your personal credit card information, we can send you an invoice through the Square program for a purchase as an alternative to PayPal. This service is much quicker than sending a check and you will get your designs shortly after the invoice is paid (usually within an hour or so).

	1.	We need to know what designs you are interested in and what format your machine uses. The easiest way to do this is to shop as though you were going to use PayPal. Put the items you want into the shopping cart. When you have all of the items you want to purchase in the shopping cart - click somewhere on the shopping cart page and press Ctrl-A to highlight the whole page. Press Ctrl-C to copy this page into the body of an email so we know what you want to order. You do not have to proceed to PayPal - just close your browser. Then open your email, position the cursor in the message area and press Ctrl-V to paste the information from that page into the message. Please check that all of the information concerning the set(s) you want are included here. You should also see the total amount here. If this doesn't work, you can print the page out and then scan it so that it can be added to an email as an attachment.
	2.	Address this email to CustomerService@CharmingStation.com
	3.	Please put "Invoice request" in the subject line
	4.	We will use the information in your email to send you a Square invoice. You can pay that directly with your credit or debit card and we will not see any of your personal card information.
	5.	As soon as the invoice is paid, we will receive an email from Square notifying us that the transaction is completed. Once we receive that email, we will send out your designs.

Thanks very much!

CustomerService@CharmingStation.com

Due to the electronic nature of our products and the ease with which software can be reproduced, refunds are
not offered. If you receive a damaged file, we will gladly resend your order.